Help Center

Support

Help for the Artisan Genius website, dashboard, and mobile apps. We are here to keep your crew scoring and coaching without friction.

How to reach us

For account help, billing questions, onboarding, or technical issues with the Artisan Genius iOS or Android apps, contact us using the details below. We typically respond within one business day.

What we can help with

  • Signing in, password resets, and account access
  • Mobile app install, updates, notifications, and sync issues
  • Scorecards, technician profiles, and dashboard setup
  • Billing, subscriptions, and trial questions
  • Guided onboarding for new crews

Before you write in

Including the following details helps us resolve issues faster:

  • Your company name and the email on the account
  • Whether you are using the website, iOS app, or Android app
  • Device model and OS version (for mobile issues)
  • A short description of what you expected vs. what happened
  • Screenshots when available

App Store & Google Play support

This page is the official support destination for Artisan Genius mobile applications distributed through the Apple App Store and Google Play. If you downloaded Artisan Genius from an app store and need assistance, email jason@artisangenius.com and reference “Mobile App Support” in the subject line.

Privacy & data requests

For privacy questions, data access, or deletion requests, see our Privacy Policy or email jason@artisangenius.com.